Support
Need a hand? Most questions are answered below — and you can always email us.
Common questions
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A problem with your order?
Report it in the app or email us within 24 hours of pickup or delivery. For missing, incorrect or quality issues, include your order number and a photo if you can — the vendor who prepared your food owes the fix: a replacement or a refund.
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Refunds and cancellations
You can cancel free of charge until the vendor starts preparing your order. Cancelled orders — and orders affected by a cancelled event — are refunded to your original payment method. Full details are in our Terms of Service.
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Account, data and privacy
Manage your account from within the app. To access, correct or delete your data, email privacy@trektastes.com. Our Privacy Policy explains exactly what we collect and why.
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Run a food business?
TrekTastes lists restaurants, food trucks and market or festival stalls. See how it works — fees, payouts and setup — on our vendors page.
More: Terms · Privacy · For vendors